Return & Exchange Policy
We want you to love your Slap order. Here's what to do if something goes wrong.
All issues must be reported within 2 days of delivery — with an unboxing video
Our Return & Exchange Policy
Our products are non-returnable and non-exchangeable. In case you've received a damaged, incorrect, or expired product, please contact us within 2 days from the date of delivery.
When Can You Return / Replace?
Damaged Product Delivered
Incomplete Order (Missing Products)
How the Process Works
- Please share an unboxing video (guidelines below) along with a brief note about the concern at support@helloslap.com or WhatsApp +91 89284 89257 within 2 days of receiving your order.
- Once you've raised a request, please allow 3–7 working days for us to review it.
- After reviewing your request, we may send our courier partner to pick up the products delivered to you.
- After we receive the product(s), we will verify them against the claim and initiate a replacement or refund accordingly.
- Replacement is subject to stock availability.
Refund Payment
For prepaid orders, money will be returned to the original payment method (bank account / credit / debit card, etc.) within 5–7 working days after the refund is initiated.
For Cash on Delivery orders, customers must provide bank details to receive the refund.
Why is this important?
Online shopping is convenient, and timely product delivery plays an important role. Shipping is a crucial step in any e-commerce process, but it may sometimes involve technical issues or human errors.
To resolve any issue or claim damages, it is essential to have proper evidence, especially when third-party courier services are involved.
We request every customer to record an unboxing video whenever they receive an order. This helps us resolve issues more effectively and quickly.
The unboxing video is mandatory. We will not be able to resolve complaints or queries without it. As we use third-party courier services, they follow specific guidelines and processes. We cannot be held responsible for damaged or missing products if a video is not provided.
How to Record Your Unboxing Video
Hold the camera so the entire package is visible and ensure the area is well-lit.
Show the shipping label clearly — tracking number, address, and product details must be visible.
Show all sides of the package before opening it, to confirm it is being opened for the first time.
After breaking the seal, show all products inside the box along with the invoice.
If a product is damaged, show a close-up of the damaged part clearly.
If a wrong product is delivered, show the delivered product and the shipment label clearly in the video.
If all products are correct and in good condition, you may stop the video — and we wish you HEALTHY & GORGEOUS NAILS! 💅
Got an issue?
Reach Out Within 2 Days
Send your unboxing video and order details to us — we'll take it from there.